Client Services Partner / Senior Client Services Partner

Position Description

PubMatic is looking for a Client Services Partner (SCP) /Senior Client Services Partner (Senior CSP) to join our Advertiser Solutions team in Singapore and work closely with the APAC demand team in order to offer support and develop the relationships with our programmatic demand partners at agencies and advertisers.

The Advertiser Solutions team at PubMatic is focused on advertisers needs and making programmatic the best advertising channel for them to use. CSP is a fundamental part of the Advertiser Solutions team and is focused on growing agency and advertiser relationships by delivering best-in-class customer service. 
The CSP is responsible for supporting agency relationships within the PubMatic platform as well as working with current partners and internal teams to fulfill their business needs and optimize their potential for our publishers. 

The ideal candidate is a quick and autonomous learner who displays excellent communication skills, PMP/PG management & troubleshooting experience, project management skills, and thinks creatively to solve client challenges.
In this role you will serve in a proactive role in monitoring, tracking, and delivering programmatic executions, including reporting, assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing PubMatic’s platform capabilities.

The successful candidate will have demonstrated excellent account management within a digital media or tech role.

Responsibilities:

•    Provide excellent customer service and end-to-end support to our programmatic demand partners and internal stakeholders
•    Set up campaigns/deals on PubMatic console and liaise with the agency planners & traders for proper execution and delivery
•    Manage/optimize SEA, South Korea, Taiwan, Hong Kong PMPs and data deals on the demand side including deal troubleshooting & technical issues
•    Help build technical documents and FAQs to document new developments and best practices for PMP
•    Assist in compiling details for SPO responses and publisher lists for PMP’s
•    Assist clients with PMP setup, troubleshooting, and prepare regular campaign reporting and analysis
•    Understand customer goals and key performance metrics and advise on an optimum mix of pubs and products
•    Work with the programmatic traders at agencies to help upsell/cross-sell existing PMPs
•    Be a central point of coordination between the publishers and buyers
•    Assist in sales efforts by regularly visiting agencies/DSPs to counsel programmatic traders on best practices and product trainings
•    Work alongside the Ad Solutions Director/Manager to establish and grow demand partner relationships. 
•    Coordinate with internal and external parties to test new product offerings and build best practices on execution

Requirements:

•    Minimum 4 years in digital advertising, preferably in a programmatic role at an agency, trading desk, publisher or technology company
•    Strong understanding of programmatic advertising including pricing models, ad optimisation, SSPs, DSPs, RTB, Agency Trading Desks & Private Marketplaces
•     Understanding of & experience in online ad serving concepts (CPM/CPA/RTB/ROI), video, mobile, RTB, programmatic buying
•    Familiarity with programmatic advertising technology in SEA, Taiwan, Hong Kong, South Korea markets  
•    Analytical skills combined with great problem-solving abilities
•    Strong written and oral communication skills, presentation and negotiation skills
•    Strong Excel skills, including pivot tables, pivot charts, vlookup application knowledge
•    Ability to work collaboratively in a team environment while also delivering results with minimal supervision
•    High energy, self-motivated and passionate about working in a fast paced start up environment