Customer Success Campaign Manager

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.

PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.

Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

Campaign Manager - Deal Desk

• Manage PMP deal setup and optimization on the PubMatic system and Work with Adsol team on Deal optimization strategies.  
• Work with internal teams globally, including Sales, Marketing, Business Development, Product Management, Customer Success and Engineering to execute PMP deals within established Service Level Agreement
• Generate and interpret reporting that will yield competitive insights for our clients. 
• Leverage PubMatic’s Analytics and use in-house tools to monitor performance and troubleshoot under-performing PMP deals
• Work with technical escalations and analytics teams to review and unlock new data and insight to drive innovation for publishers and buyers
• Document Standard Operating Procedures for deal setup, troubleshooting playbooks, and escalation management.

• Ensure multiple support systems are updated accurately (e.g. Salesforce, JIRA, etc)

• Troubleshoot PMP Deal issues, which might involve verifying and analysing data, isolating and diagnosing the problem, providing root cause analysis, and setting client expectations and follow-ups.

•  The applicants with hands on experience of web debugging tools, HAR file and SQL would be preferred.