Customer Success Campaign Manager - Deal Desk

Location:

Pune, MH, IN

Department: Client Operations

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.

PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.

Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

Position Description

Manage PMP deal setup and optimization on the PubMatic system and Work with the Adsol team on Deal optimization strategies.
Work with internal teams globally, including Sales, Marketing, Business Development, Product Management, Customer Success, and Engineering to execute PMP deals within established Service Level Agreement
Generate and interpret reporting that will yield competitive insights for our clients.
Leverage PubMatic’s Analytics and use in-house tools to monitor performance and troubleshoot under-performing PMP deals
Work with technical escalations and analytics teams to review and unlock new data and insight to drive innovation for publishers and buyers
Document Standard Operating Procedures for deal setup, troubleshooting playbooks, and escalation management.

Responsibilities:

Ensure multiple support systems are updated accurately (e.g. Salesforce, JIRA, etc)

Troubleshoot PMP Deal issues, which might involve verifying and analysing data, isolating and diagnosing the problem, providing root cause analysis, and setting client expectations and follow-ups.

The applicants with hands on experience of web debugging tools, HAR file and SQL would be preferred.

Requirements:

BCA/B.Tech/B.E/MCA graduation degree with 2-4 years of relevant AdTech experience

Knowledge of DCM, GAM, DSP, SSP, Ad exchanges workflow. Excellent campaign optimization and reporting skills (publisher or agency)

Good understanding of Private Marketplaces (PMP), Proficiency in Excel, preferably Excel Macros.

Competencies

We Celebrate Teamwork

We Use Data to Solve Problems

We are Biased Towards Action

We put the Customer First

We are Leaders and Innovators

Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more!

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.