Customer Success Manager

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.

PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.

Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

As part of the Customer Success team we focus on customer retention and engagement. As a business our Value “We put the costumer first” reflects what we do every day. Using our technology, we strive to help the Publishers realize the full potential of their digital assets. Nobody is the same in the team. From the super analytical, process driven pack to the joyous and fun characters, who work hard and play hard. What makes us come together is that we all understand the importance of keeping the client happy. We all add value in different ways, but we all have a common goal. While the technology is amazing, it’s the people that make it the wonderful work environment that it is.

The Role

As Customer Success Manager you play a key role in on-boarding Premium Publishers. You will have top line revenue targets and are responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through active engagement and a consultative approach, you will drive value to your accounts acting as a strategic advisor and programmatic specialist.

Key Responsibilities

• Collaborating with a cross-functional teams for maximum impact and quick resolutions
• Optimising, analysing performance & deliver value to the accounts
• Travelling to client sites for regular strategic business review meetings
• Maintaining day-to-day contact with our premium publishers
• Managing and developing a trusting partnerships through the client life-cycle
• Optimize, track and analyse performance.  Use original thought and analysis to discover opportunities and resolve escalations
• Act as a tactical Client contact with premium Publisher Clients to deliver value to the accounts through recommendations, and act as a relay for brand control and escalation management

Key Skills required

• Relevant experience in a client-facing role in the advertising industry
• Deep understanding of digital advertising & programmatic trading
• Strong analytical & reporting skills
• Creative, independent problem solver
• Flexible, startup mindset
• Being able to cope with pressure and setbacks
• Being able to work as a team
• Effective communicator and presenter
• Results driven
• Good understanding of technical resolutions is a Bonus
• French native speaker 

Additional Information

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. 

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, reimbursement for mobile and fully stocked pantries.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status