Customer Success Manager, Addressability

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.

PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.

Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

The Customer Success Manager, Addressability will support the business by developing a deep understanding of the inventory and audiences available across PubMatic’s publisher and data partner portfolio to provide proactive and reactive support to our Ad Solutions Team. This is an analytical, business-facing role, optimizing strategies across channels to drive outcomes for both Publishers & Advertisers. Successfully doing so requires a strategic, collaborative thinker who can work with clients & internal teams to build best practices for delivery. This person will also be responsible for developing & executing strategic plans for our data partners’ targeting & cookie-less solutions. 

Responsibilities 

• Develop a strong understanding of PubMatic’s technology and media solutions from an intellectual and applied perspective; communicate the value proposition to drive business growth.  
• Influence strategic and day-to-day decision-making relating to operational functions such as campaign setup, internal workflows, reporting & more.  
• Develop, implement and scale processes and performance initiatives for Addressability to optimize revenue generation and improve platform efficiency. Build & execute account strategies with data companies, & other addressability partners. 
• Responsible for creating & maintaining dashboards and reporting necessary to review current revenue, workloads and processes. 
• Influence the development of tools to track, measure, and optimize campaign performance and operations. 
• Understand and react to ‘deal’ briefs from buyers - building packages that meet buyer requirements and proactively recommending additional strategies.  

Requirements 

• 2-5 years of programmatic experience in either Client Services, Trading or Account Management at a publisher, SSP, DSP or ad exchange 
• Knowledge of programmatic advertising lifecycle including ad serving, bid process, pricing models, optimization tactics, audience trends and buying technologies 
• Ability to leverage data and analytics to drive insights and meaningful solutions for deal & performance optimizations 
• Strong communication skills with the ability to clearly interact both internally and externally on products, solutions, & tactics 
• Strong project management, planning, and organization skills, including the ability to handle multiple projects simultaneously in a fast-paced environment 
• History of taking initiative & seeking out new challenges 
• Proficiency in Salesforce, Excel, PowerPoint 

Compensation And Benefits

Base Compensation Range: $85,000 - $100,000

In accordance with applicable law, the above salary range provided is PubMatic’s reasonable estimate of the base salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units and a competitive benefits package.

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Additional Information

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. 

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 4 days per week.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.