Customer Success Manager

Customer Success Manager (AdTech)

Location: Hamburg OR Munich

Why join us?

• Hybrid working, only 3 days are spent in office, and on those days, lunch is on us.

• You’ll be working with industry experts and specialists, which means you’ll learn more, become even better at your job, and open doors for the future.

• You’ll always be motivated with performance bonuses that reflect your impact. The better you do, the better we do.

• You’d be joining a team where people tend to stay for the long haul. Our staff turnover is well below the industry average.

• You’ll have the freedom to follow your instincts and make your own decisions. You’ll be trusted to know what’s best, giving you the room to experiment and find the right solution for your customers.

Location: Hamburg OR Munich

Why join us?

• Hybrid working, only 3 days are spent in office, and on those days, lunch is on us.
• You’ll be working with industry experts and specialists, which means you’ll learn more, become even better at your job, and open doors for the future.
• You’ll always be motivated with performance bonuses that reflect your impact. The better you do, the better we do.
• You’d be joining a team where people tend to stay for the long haul. Our staff turnover is well below the industry average.
• You’ll have the freedom to follow your instincts and make your own decisions. You’ll be trusted to know what’s best, giving you the room to experiment and find the right solution for your customers.

About the position

• Act as the primary point of contact for premium publishers, providing day-to-day support.
• Conduct regular Quarterly Business Reviews (QBRs) to discuss performance and strategic initiatives.
• Collaborate with internal teams to provide technical support, issue resolution and where possible guide up-sell and cross-sell opportunities.
• Analyse performance data to provide actionable insights and recommendations to maximise customers' return on investment.
• Engage in daily communication with clients to build strong, lasting relationships and address their needs promptly.
• Identify opportunities for account growth and collaborate with internal teams to implement solutions.
• Maintain an up-to-date understanding of digital advertising and programmatic best practices.

About you

• Experience in customer success, account management, or a related role within the ad-tech sector.
• In-depth understanding of publishers and supply-side platforms (SSPs) and the programmatic landscape.
• Strong analytical skills with the ability to interpret data and provide strategic recommendations.
• Excellent communication and interpersonal skills to build trusting client relationships.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proactive problem-solver with a keen attention to detail.
• A deep understanding of digital advertising and programmatic.
• Fluency in German and English.

Apply

PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

You can apply with a CV, LinkedIn profile or similar and each application will receive a response.

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Apply

PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

You can apply with a CV, LinkedIn profile or similar and each application will receive a response.