Director Customer Success (In-App)

Location:

London, ENG, GB

Department: Strategic Accounts Development

Director Customer Success (In-App)

Location: London / Hybrid (3 days in office)

PubMatic is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. We are building a better supply chain for the future of digital advertising on the open internet.

Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

Why choose PubMatic?

Recognized as a ‘Great Place to Work’ 9 years running, we prioritize empowering you by fostering diversity, and creating a high-trust, high-performance culture in a fun and collaborative environment.

Benefits:

A wide range of insurance benefits including health, vision, dental and life.

Mental and Physical wellness programs.

Continuous learning and development with clearly defined career progression.

Work life balance supported through Hybrid work and 25 Days paid leave, plus public holidays.

Generous Pension scheme.

Parental leave.

About the position.

You’ll be key member of our Go-To-Market team as an individual contributor.

This position is rooted in our In-App focus, where you’ll provide thought leadership, content and internal support on the subject across the regional and global organization.

You’ll lead and support the growth and success for EMEA In-App by achieving and exceeding quarterly revenue goals.

You’ll ensure best in class customer service and account management. Driving best practices and operational efficiencies to increase customer satisfaction.

You’ll establish relationships with local and regional clients to support a healthy and growing PubMatic ecosystem.

You’ll maintain a deep understanding of all PubMatic products and roadmap for the purposes of upselling existing clients.

You’ll collaborate with cross-functional teams and team leaders to inform strategy and product alignment for account growth.

You’ll collaborate with demand teams to drive successful performance across your
account portfolio.

About you

You’ll be experienced in Customer Success/Account management within an AdTech industry.

You’ll have solid technical understanding of the programmatic buying process.

You’ll be skilled in leading and implementing QBR’s.

You’ll be proficient in Excel with a proven ability to convey data and analysis to drive business

You’ll have strong presentation (Including PowerPoint) and negotiation skills

You’ll have In-App / Mobile exposure from within AdTech.

You’ll have a confident and proactive approach to internal and external collaboration, communicating up to C-Level, across global organisations.

You’ll be a balanced mix of data driven, analytical and creative. Applying those elements into a consultative style that provides commercial strategy.

You’ll have confidence to handle problems and people. Ingenious and practical in finding solutions to problems, decisive and proactive in putting solutions into action.

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Apply

Firstly, PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

You can apply with a CV, LinkedIn profile or similar and each application will receive a response.

For more information you can also visit - www.pubmatic.com